Our Global Logistics Philosophy

At Boldgents, we believe that the journey of your handmade leather wallet is just as important as its craftsmanship. Once an artisan completes your order, our logistics team takes over to ensure that your purchase is packaged securely and delivered with the utmost care. We work with world-class courier services to bridge the gap between our studio and your doorstep, providing a transparent and reliable shipping experience.

This Shipping Policy outlines the timelines, costs, and procedures associated with the delivery of our goods. We strive to provide a clear roadmap from the moment you click 'Order' until the moment you first experience the quality of your new Boldgents leather item.

Transparent Shipping Fees

We believe in straightforward pricing without hidden surcharges. Our shipping rates are calculated based on your location and the efficiency of the courier network.

Domestic Shipping (United States)

For all orders within the United States, we offer a simplified flat-rate shipping model to ensure ease of checkout.

• Flat Rate Shipping: $6.99 USD
• Coverage: All 50 States, including P.O. Boxes and military addresses

International Shipping

Boldgents proudly ships to leather enthusiasts worldwide. International shipping costs are dynamic and calculated at checkout based on your specific address, the total weight of the parcel, and the selected shipping method.

• International Rates: Calculated at Checkout
• Customs & Duties: Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the recipient.

Processing & Transit Periods

To ensure your wallet arrives in pristine condition, we follow a strict processing and shipping schedule. All timeframes refer to business days, which are Monday through Friday, excluding public holidays.

Order Cut-off Time

The daily cut-off time for order processing is 5:00 PM (EST). Orders placed after this time will begin their processing cycle on the following business day.

Processing Time (Handling)

Before shipment, each item undergoes a final quality inspection and boutique packaging. Our standard handling time is 1-2 business days.

Transit Time (Shipping)

Once dispatched, the estimated time for your package to reach its destination is 3-7 business days. Please note that transit times may vary slightly based on seasonal carrier volume or extreme weather conditions.

Our Trusted Delivery Partners

To provide the most reliable service, Boldgents partners with industry-leading postal and courier organizations. The selection of the carrier is determined by the shipping destination, package weight, and service efficiency for your specific area.

Our primary carrier network includes:

• USPS: United States Postal Service
• UPS: United Parcel Service
• FedEx: Federal Express
• DHL: DHL Express (primarily for international transit)

Monitor Your Shipment

Transparency is fundamental to our service. Once your order has been dispatched from our facility, you will receive an automated Shipping Confirmation email containing your unique Tracking Number.

You can use this number to monitor the real-time progress of your delivery directly on the carrier's official website or through our Order Tracking page. Please allow up to 24 hours for the tracking information to update after you receive the notification.

Resolving Delivery Issues

Incorrect Shipping Address

Accuracy is vital. If you realize you have provided an incorrect or incomplete shipping address, please contact support@boldgents.shop immediately. We can only modify the address before the order enters the processing phase. Once an order has been dispatched, we cannot redirect it. In the event of a failed delivery due to an incorrect address, the customer may be responsible for additional shipping costs to re-send the item.

Missing Items or Discrepancies

If you receive your package and find an item is missing, please contact our support team within 48 hours. We will cross-reference our inventory and shipping logs to rectify the discrepancy immediately.

Damaged in Transit

Should your package arrive visibly damaged, please document the condition with photographs and contact us. For further details on our protections, please refer to our Return & Refund Policy.

Direct Support

For any questions regarding shipping timelines or special delivery requests, please reach out to our concierge team: