The Art of Leather & Satisfaction

Each Boldgents wallet is a product of deliberate craftsmanship, utilizing genuine hides that possess unique characteristics. We take great pride in our handmade process, ensuring that every item leaving our studio is of the highest quality. We understand that purchasing leather goods online requires trust. To honor that trust, we have established a comprehensive 30-day return policy that is transparent, fair, and focused on your ultimate satisfaction.

This policy outlines the protocols for returns, exchanges, and refunds. By shopping with Boldgents, you agree to the terms listed below. Our goal is to make this process as seamless as the leather we work with.

30-Day Return Standard

Our return policy is active for 30 calendar days from the date the tracking number shows the package was delivered to your address. Beyond this 30-day window, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, the wallet must be in its original boutique condition. Since leather quickly adapts to its environment and usage, any signs of wear, stretching, or the application of leather conditioners will void the eligibility for a return. We recommend inspecting the product thoroughly upon arrival while keeping it in its original packaging.

• Product Status: Unused / Original condition
• Packaging: All original boxes and dust bags included
• Identity: Order number or proof of purchase required

Detailed Scenario Management

Damaged or Defective Items

While every Boldgents wallet undergoes a rigorous inspection, manufacturing defects can occur. We define defects as structural failures such as broken hardware or stitching. Natural variations in leather (scars, grain patterns) are not considered defects but rather signs of authenticity. If your item is structurally defective, Boldgents will provide a full refund or a replacement immediately at zero cost to you.

Incorrect Orders

In the rare event that our shipping team sends a color or model that does not match your invoice, please notify us within 48 hours. We will prioritize the shipment of your correct item and provide a pre-paid label for the return of the incorrect piece.

Change of Mind

We want you to be completely satisfied with your aesthetic choice. If you decide the wallet does not suit your style, you may return it within the 30-day window. We maintain a No Restocking Fee policy to ensure a premium experience. Even for personal preferences, Boldgents remains committed to a hassle-free return process.

Lost Shipments

If your package fails to arrive or the Order Tracking shows no activity for more than 10 business days (domestic), we will treat the item as lost. In such cases, you are entitled to a full refund to your original payment method or a one-time replacement at no additional charge.

Shipping & Handling Costs

At Boldgents, we believe in a transparent cost structure. We do not apply hidden administrative fees. Boldgents covers all return shipping costs for eligible returns within the United States. We will provide a pre-paid digital shipping label that you can print and attach to your return parcel.

Please ensure all authorized returns are sent to our physical inspection facility:

The 5-Day Completion Guarantee

Once your returned item arrives at our Juneau facility, it will be inspected by our team within 48 hours. If the return meets our eligibility criteria, the refund will be triggered immediately to your original payment method (e.g., Credit Card, PayPal, Apple Pay).

Timeline: Although the refund is initiated instantly by our system, financial institutions typically take 5 business days to reflect the transaction on your bank statement. We have no control over carrier or banking delays, but we will provide you with a confirmation receipt of the refund transaction.