Cancel/ Change Order

1. Overview of Our Automated Fulfillment Pipeline

At Boldgents, we design and coordinate our e-commerce logistics to ensure that hand-finished wallet orders are processed, packaged, and handed over to our regional transit carriers as swiftly as possible. To maintain our strict commitment to a 1-to-2 business day internal handling timeline, our storefront (https://boldgents.shop/) utilizes an automated fulfillment infrastructure that immediately queues verified purchases for inventory extraction, quality inspection, and parcel labeling.

Because our processing system initiates fulfillment tasks almost immediately following payment authorization, the operational windows available for canceling an order or altering its structural details are highly restricted. This policy outlines the precise conditions, hard cut-off times, and procedures governing order cancellations and modifications. By completing a purchase on our website, you formally acknowledge and agree to adhere to the operational boundaries detailed below.

2. Hard Cut-Off Thresholds for Adjustments

To ensure fairness and absolute clarity, Boldgents enforces a strict daily cut-off threshold for all cancellation and modification requests.

• Daily Modification & Cancellation Cut-Off: 5:00 PM (EST) — Eastern Standard Time.
• Operational Days: Monday through Friday.

Timeline Scenarios and Application

The success of an order adjustment depends entirely on when the purchase was finalized and when our support desk receives your formal email notification:

• Standard Business Day Purchases (Before 5:00 PM EST): If your order is completed on a standard business day prior to 5:00 PM EST, any cancellation or structural modification request must be received by our team prior to the 5:00 PM EST threshold on that very same afternoon. Once this time boundary passes, the order enters our secure warehouse packing queues and can no longer be intercepted.
• Evening and Weekend Purchases (After 5:00 PM EST or Weekends): If your order is placed after 5:00 PM EST on a Friday, or at any time on Saturday or Sunday, your cancellation or change request must arrive in our support inbox prior to 5:00 PM EST on the next immediate business day (Monday morning).

3. Policy Specification Breakdown

To simplify the review process, the table below consolidates all critical metrics, options, and financial outcomes associated with order interceptions.

4. Processing Order Cancellations

If you change your mind regarding your wallet purchase and wish to withdraw your order entirely, you must act within the pre-cut-off parameters outlined above.

Step-by-Step Cancellation Workflow

1. Transmit an Immediate Email: Send an explicit request to support@boldgents.shop containing the phrasing “ORDER CANCELLATION REQUEST” in the subject line.
2. Provide Identity Verification: Within the body of the email, state your full legal name, the exact order reference number, and the billing email address utilized during checkout.
3. Fulfillment Review: Our customer service team will immediately assess the status of your order in the warehouse backend. If the order has not passed the cut-off threshold, we will halt fulfillment and cancel the invoice.
4. Full Refund Issuance: Upon successful cancellation, Boldgents will issue a 100% full refund back to your original payment method (Visa, Mastercard, American Express, or PayPal) within 1 business day. There are no cancellation fees, penalty deductions, or administrative costs ($0.00 fees).

5. Processing Order Modifications (Changes)

Order modifications encompass any adjustments made to an order after checkout has been finalized. This includes changing delivery locations, correcting typographical errors, or updating product configurations.

Delivery Address Corrections

We rely entirely on the precise destination data entered into our storefront forms by the customer. If you notice a typo, an omitted apartment/suite number, or an incorrect zip code:

• You must notify support@boldgents.shop before the 5:00 PM EST daily cut-off.
• Clearly state the correct, physically verifiable delivery address matching United States Postal Service formatting conventions.
• If your address correction is submitted after the package has left our Peoria, Arizona hub, we cannot adjust the shipping label or reroute the carrier (USPS, UPS, or FedEx). You will need to wait for delivery and execute a standard return, or arrange a personal package intercept directly through the courier’s public tracking management tools.

Wallet Model or Color Swaps

If you wish to change the colorway, leather finish, or pocket configuration of the wallet you selected:

• Submit an immediate request prior to the 5:00 PM EST cut-off threshold.
• If the alternative wallet model shares an identical price point, our team will update your invoice line items manually and dispatch the updated selection.
• If there is a pricing discrepancy, our support team will cancel the incorrect order entirely, issue a full refund, and assist you in completing a fresh checkout transaction for the correct product.

6. Post-Dispatch Limitations and Parcel Refusal

Once an item moves past our 1-2 day handling queue and is accepted by our domestic transport carriers, the shipment is completely locked from our internal system controls.

Logistics Interception Restraints

Neither Boldgents nor our warehouse staff can recall, stop, alter, or delay a parcel while it is executing its 2-to-6 business day transit cycle. If you miss the cancellation window, you must allow the package to arrive at your destination safely. Upon receipt, you are fully encouraged to open a return file by contacting support@boldgents.shop to secure a prepaid return shipping label under our [Return & Refund Policy] guidelines.

Unauthorized Package Refusals

Deliberately refusing an incoming parcel from a USPS, UPS, or FedEx courier to bypass our standard return loop is highly discouraged. When a package is actively refused at the doorstep, the carrier charges Boldgents an uncontracted Return-to-Sender shipping fee. If you refuse delivery of an authorized shipment, the carrier’s return shipping surcharge will be deducted directly from your final refund balance. To ensure a 100% full credit with zero fees, always accept the package and initiate a standard, trackable return through our support desk.

7. Dedicated Support Contact Architecture

Boldgents manages all order modification reviews, shipping label corrections, and cancellation validations directly from our main administrative office. For time-sensitive adjustment requests, ensure your emails are directed to our verified address within regular operational hours.

• Brand Name: Boldgents
• Physical Corporate Address: 9222 N 74th Dr, Peoria, AZ 85345, United States
• Direct Electronic Mail Support: support@boldgents.shop
• Support Availability Hours: Monday through Saturday, from 8:00 AM to 7:00 PM (EST)

Note on Weekend Timing: Although our support team monitors incoming emails on Saturdays to answer technical inquiries, our physical warehouse operations remain closed over the weekend. Cancellation or change requests submitted over the weekend will be processed sequentially based on arrival timestamp when administrative and warehouse systems resume on Monday morning.