Flexibility in Craftsmanship

At Boldgents, we understand that a change of heart or a minor detail adjustment can happen shortly after placing an order. Our artisans work diligently to begin the preparation of your handmade leather wallet as soon as an order is confirmed. To balance our commitment to rapid fulfillment with your need for flexibility, we have established a clear set of guidelines for cancellations and modifications.

Our goal is to ensure that your Boldgents experience is as tailored as our products. Whether you need to update a shipping address, change a color preference, or cancel an order entirely, this policy provides the roadmap for a stress-free resolution.

The 12-Hour Grace Period

To provide our customers with a safety net, we offer a 12-hour grace period from the moment your order is placed. During this timeframe, you may request a full cancellation or a change to your order details without any administrative barriers.

Once the 12-hour window has passed, your order typically enters our artisan's workflow or the final packaging phase. After this point, we can no longer guarantee that modifications or cancellations can be executed before the package is handed over to our shipping partners.

How to Request a Change

To ensure your request is prioritized and handled correctly, all modification or cancellation inquiries must be submitted formally via email. Please do not attempt to contact us through social media for order changes, as these channels are not monitored by our logistics team.

Step-by-Step Instructions

1. Compose an email to support@boldgents.shop.
2. Use the Subject Line: URGENT - Order Modification/Cancellation [Your Order Number].
3. Clearly state whether you wish to cancel the order or what specific details (Address, Color, Model) need to be changed.
4. Our support team will confirm the status of your request within 2-4 business hours during our operating period.

Please note that our team operates on Eastern Standard Time (AST). Requests sent outside of business hours will be reviewed at the start of the next business day.

Orders Already in Transit

If your cancellation or change request reaches us after the order has been dispatched from our facility, we are unable to intercept the parcel. In these instances, the order will be delivered to the address provided during checkout.

Post-Dispatch Resolution: Once you receive the item, you may utilize our Return & Refund Policy. You will need to return the item to our Juneau facility in its original condition to receive a refund. Please note that while we offer free return shipping for damaged goods, returns due to a missed cancellation window may follow our standard return procedures.

Address & Shipping Adjustments

It is vital that your shipping information is accurate at the time of purchase. If you detect an error in your address, notify us within the 12-hour window. If a package is returned to Boldgents due to an "Undeliverable Address" or a mistake on the customer's part that was not reported in time, a re-shipping fee may apply to send the item back to the corrected address.

For more information on our delivery standards, please visit our Shipping & Delivery Policy.

Refund Processing for Cancellations

When a cancellation is successful, we trigger an immediate refund to your original payment method. The transparency of this process is paramount to us.

Timeline: While Boldgents releases the funds instantly, the banking system typically requires 5 business days to reflect the transaction on your statement. You will receive a system-generated email confirming that the refund has been processed on our end.

Concierge Assistance

For any questions regarding your order status or this policy, please reach out to our team: